Genpact is hiring freshers for the Process Associate (Trust & Safety) role in Hyderabad. Graduates from any discipline are eligible to apply. Complete details about the Genpact Hyderabad freshers job opening are given below.
Job Details
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Company Name: Genpact
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Job Location: Hyderabad
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Job Role: Process Associate (Trust & Safety)
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Experience: Freshers
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Qualification: Graduation (Any Discipline)
Job Description
Genpact is inviting applications for the role of Process Associate / Developer – Customer Service. In this role, candidates are expected to demonstrate innovation and intuition while identifying areas that require operational improvement.
Candidates should be active users of the internet and online applications and be comfortable working in a customer-facing support environment.
Job Responsibilities
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Respond to customer queries and address customer concerns
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Provide support for data collection to enable account recovery for end users
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Maintain a strong understanding of client processes and policies
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Reproduce customer issues and escalate product bugs when required
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Deliver excellent customer service consistently
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Demonstrate critical thinking and analytical skills
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Exhibit a strong work ethic and ability to work independently and in a team environment
Minimum Qualifications
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Graduate (any discipline)
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Freshers are eligible
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Excellent written English skills with a neutral English accent
Preferred Qualifications
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Previous experience in customer service (chat, email, or voice support)
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Strong probing, analytical, and problem-understanding skills
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Customer-centric approach
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