Tech Mahindra has announced a new Work From Home recruitment drive for the position of Customer Support Associate (Voice Process – Hindi & English). This opportunity is suitable for both freshers and experienced candidates who are looking to build a career in the customer support and BPO industry while working remotely. The company is inviting applications from candidates who have completed at least their 12th standard, making it an excellent opportunity for job seekers who want to begin or advance their careers from the comfort of their homes.
The selected candidates will be responsible for handling customer queries through voice calls, providing timely solutions, and ensuring a positive customer experience. Tech Mahindra is offering a structured work environment, fixed salary, training, and the opportunity to gain valuable experience in one of India's leading IT and business process management companies.
Tech Mahindra Work From Home Job Overview
| Tech Mahindra Work From Home Job Details | |
|---|---|
| Company | Tech Mahindra |
| Job Role | Customer Support Associate (Voice Process – Hindi & English) |
| Qualification | 12th Pass (Higher Secondary) |
| Experience | Freshers / Experienced |
| Job Location | Work From Home (Remote) |
Job Responsibilities
As a Customer Support Associate, your primary responsibility will be to assist customers through voice calls and resolve their concerns professionally. Your daily responsibilities may include:
- Answering customer queries through inbound and outbound voice calls.
- Providing accurate information regarding products and services.
- Resolving customer complaints efficiently.
- Maintaining a high level of customer satisfaction.
- Recording customer interactions and updating internal systems.
- Following company quality standards and operational procedures.
- Escalating unresolved issues to the concerned department whenever required.
- Managing customer conversations professionally while maintaining service quality.
- Working with internal teams to ensure quick issue resolution.
Candidates should possess patience, excellent communication skills, and a customer-first approach while handling calls.
Eligibility Criteria
Applicants interested in the Tech Mahindra Work From Home opportunity should satisfy the following eligibility requirements:
- Minimum educational qualification: 12th Pass (Higher Secondary).
- Freshers are eligible to apply.
- Candidates with at least 6 months of BPO experience (supported by valid documents) are preferred.
- Maximum age limit: 40 years.
- Good communication skills in both English and Hindi.
- Minimal Mother Tongue Influence (MTI) for voice communication.
- Ability to work in rotational shifts.
Work Schedule
Selected candidates will work according to the following schedule:
- 24×7 rotational shifts.
- Five working days per week.
- Two rotational weekly offs.
- Work From Home opportunity.
- Contractual employment until 31st October.
Salary Details
Tech Mahindra offers a fixed salary package depending on the candidate's experience.
- Freshers: ₹1,68,000 CTC per annum.
- Experienced Candidates (Minimum 6 months): ₹1,90,000 CTC per annum.
The salary structure and other benefits will be explained during the recruitment process.
Technical Requirements
Since this is a Work From Home role, candidates must have the required technical setup before joining.
The minimum system requirements include:
- Windows 10 or Windows 11 operating system.
- Minimum 8 GB RAM.
- Intel Core i5 (5th Generation or above) or AMD Ryzen 5 processor or above.
- Stable broadband internet connection with at least 20 Mbps upload and download speed.
- Power backup to avoid work interruptions.
- USB Noise-Cancelling Headset.
Meeting these requirements ensures smooth communication and uninterrupted work performance.
Selection Process
The recruitment process consists of multiple stages:
HR Round
The first round will be conducted through a video call. Candidates must keep their E-Aadhaar ready for verification.
Typing Assessment
Applicants should achieve:
- Minimum typing speed of 25 WPM.
- At least 90% typing accuracy.
Final Interview
The final interview will be conducted through Google Meet, where candidates will be asked to verify their identity using Aadhaar.
Documents Required
Candidates should keep the following documents ready:
- Aadhaar Card (Complete Date of Birth mandatory)
- E-Aadhaar
- PAN Card
- 10th Mark Sheet
- 12th Mark Sheet
Experienced candidates should additionally carry:
- Experience Letter
- Offer Letter
- Last Three Months' Salary Slips
Having all documents prepared in advance will help complete the recruitment process smoothly.
Skills Required
The ideal candidate should possess:
- Good English Communication
- Hindi Communication Skills
- Customer Support
- Customer Handling
- Customer Service
- Problem Solving
- Query Resolution
- Customer Satisfaction
- Active Listening
- Basic Computer Knowledge
How to Apply
Interested candidates can share their resume to this email [sakshi.priya3@techmahindra.com]
For queries only, contact: 7482986298
(Use this number just for call don't share your CV to this number, Share your CV via mail only)
Why Join Tech Mahindra?
Tech Mahindra is one of India's leading IT and Business Process Management companies with operations across the globe. Working with Tech Mahindra provides employees with opportunities to learn, grow professionally, and gain valuable industry experience. Employees benefit from structured training programs, supportive work culture, career development opportunities, and exposure to international customer support processes.
This Work From Home opportunity is ideal for candidates seeking flexibility while building a stable career in the customer support industry.
Frequently Asked Questions (FAQs)
1. Who can apply for the Tech Mahindra Customer Support Associate Work From Home job?
Candidates who have completed 12th Pass (Higher Secondary) are eligible to apply. Both freshers and experienced candidates can participate in the recruitment process, provided they meet the company's eligibility requirements.
2. Is this Tech Mahindra job a Work From Home opportunity?
Yes. This is a 100% Work From Home position. Candidates must have a suitable computer system, stable internet connection, power backup, and a USB noise-cancelling headset to work remotely.
3. Is prior BPO experience mandatory?
No. Freshers are welcome to apply. However, candidates with at least 6 months of BPO experience and supporting documents may be eligible for a higher salary package.
4. What is the selection process for the Tech Mahindra Work From Home role?
The selection process generally includes an HR Video Interview, a Typing Test (minimum 25 WPM with 90% accuracy), and a Final Google Meet Interview with identity verification.
5. What salary does Tech Mahindra offer for this role?
The offered salary depends on the candidate's experience. Freshers receive ₹1,68,000 CTC, while candidates with a minimum of six months of relevant BPO experience can receive ₹1,90,000 CTC, subject to company policies.
6. What documents are required for the interview?
Candidates should keep their Aadhaar Card, E-Aadhaar, PAN Card, 10th and 12th mark sheets, and, if applicable, experience letter, offer letter, and the last three months' salary slips ready during the recruitment process.
Disclaimer
The recruitment information provided in this article is intended for informational purposes only. Candidates are advised to verify all recruitment details through the official Tech Mahindra recruitment process before applying. Selection will be carried out according to the company's official hiring guidelines. We do not charge any fee for providing job information or recruitment assistance.
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