Cognizant has announced a Freshers Walk-In Drive 2026 for the Customer Support role in Hyderabad. This is a great opportunity for graduates who want to begin their career in the BPM/BPO and ITES industry. Cognizant is one of the leading global IT and consulting companies, and this hiring drive offers freshers a chance to gain professional experience in voice and chat support operations.
Candidates with strong communication skills and a customer-focused mindset are encouraged to attend this walk-in interview. Complete details about eligibility, job responsibilities, and interview schedule are provided below
Cognizant Walk-In Drive 2026 Overview
Company Name: Cognizant
Job Role: Customer Support
Designation: Process Executive – Voice & Chat (Blended)
Industry: ITES / BPM / BPO
Experience: Freshers (0 – 1 Year)
Qualification: Graduation
Job Location: Hyderabad
Work Mode: Work From Office
Number of Openings: 80
Shift: Rotational / Night Shift (24/7)
Job Description
Cognizant is hiring fresh graduates for customer support roles that involve handling both voice and chat interactions. Selected candidates will assist customers, resolve queries, and provide accurate solutions while maintaining company service standards.
This role is ideal for candidates who want to build a long-term career in customer service, technical support, or IT-enabled services.
Key Responsibilities
Candidates selected for the Customer Support role will perform the following tasks:
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Handle customer queries through voice calls and chat support
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Understand customer issues and provide accurate solutions
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Maintain proper documentation of customer interactions
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Resolve technical and service-related queries efficiently
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Escalate complex issues to higher-level support teams
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Ensure customer satisfaction and service quality
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Work independently and collaboratively in a team environment
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Identify root causes of issues and contribute to process improvement
Eligibility Criteria
Candidates attending the Cognizant walk-in interview must meet the following requirements:
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Minimum qualification: Graduation in any stream
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Excellent written and verbal communication skills
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Strong customer handling and problem-solving ability
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Good comprehension and documentation skills
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Basic knowledge of Windows, Microsoft Office, and internet usage
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Good typing and multitasking skills
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Ability to work in rotational and night shifts
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Strong attention to detail and organizational skills
Freshers with strong communication skills and interest in the BPO industry are highly preferred.
Cognizant Walk-In Interview Details
Walk-In Date: 7th February 2026
Walk-In Time: 10:00 AM – 12:30 PM
Location: Awfis Hitech City N Heights
Level 1, Phase 2, N-Heights, Plot No. 38
Siddiq Nagar, HITEC City
Hyderabad, Telangana – 500081
Work Mode: Permanent Work From Office
Candidates are advised to arrive early and carry all required documents.
Documents Required
Applicants should bring the following documents while attending the interview:
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Updated Resume
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Passport Size Photographs
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Educational Certificates
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Government ID Proof
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Any Internship or Experience Certificates (if available)
Why Join Cognizant?
Cognizant is a globally recognized technology and consulting company that provides digital transformation and IT services to leading organizations worldwide. Joining Cognizant offers several career benefits for freshers:
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Structured training and skill development programs
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Opportunity to work with global clients
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Professional and collaborative work environment
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Career growth opportunities in BPM and IT services
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Exposure to voice, chat, and technical support processes
Selection Process
The Cognizant recruitment process typically includes:
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Resume Screening
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Communication Assessment
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Operations/Technical Interview
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HR Interview
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Final Selection
Candidates who demonstrate strong communication, clarity, and customer service skills usually perform well during the selection process.
About Cognizant
Cognizant is a multinational IT services and consulting company headquartered in the United States. The company provides services in digital transformation, IT consulting, customer support, and business process outsourcing. Cognizant is known for offering excellent career opportunities and professional development for fresh graduates and experienced professionals.
Conclusion
The Cognizant Freshers Walk-In Drive 2026 in Hyderabad is a valuable opportunity for graduates looking to start their careers in the BPO and ITES sector. With multiple openings, structured training, and global exposure, this hiring drive offers a strong platform for freshers to build professional skills and long-term career growth.
Interested candidates should attend the walk-in interview on the scheduled date with all required documents to maximize their chances of selection.
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