Genpact is conducting a walk-in interview in Bangalore for the role of Technical Support Agent / Process Associate – Customer Care. This is a strong opportunity for freshers and candidates with up to 3 years of experience who want to build a career in IT support, customer service, and technical troubleshooting.
Genpact is known globally for its digital transformation, AI solutions, and business process services. Candidates looking for a stable career with a reputed multinational company can benefit from this hiring drive.
Genpact Walk-in Interview 2026 Overview
| Details | Information |
|---|---|
| Company | Genpact |
| Role | Technical Support Agent / Process Associate |
| Experience | 0 – 3 Years |
| Qualification | Any Graduate (Law & Diploma not eligible) |
| Job Location | Bangalore |
| Interview Date | 7th February 2026 |
| Walk-in Time | 11:00 AM – 2:00 PM |
Job Responsibilities
Candidates selected for the Technical Support Agent role will be responsible for:
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Providing technical support for hardware devices such as processors, wireless products, Ethernet devices, and laptops
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Handling customer queries through calls, chats, and emails
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Troubleshooting technical problems and providing step-by-step solutions
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Conducting Remote Access Sessions (RAS) when required
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Managing approximately 25 to 30 customer calls daily
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Following up with customers through email or phone
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Creating knowledge-base documentation for resolved queries
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Supporting process improvement and transformation initiatives
This role gives exposure to real-time technical support operations and customer service processes.
Eligibility Criteria
Candidates applying for the Genpact walk-in drive should meet the following requirements:
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Bachelor’s Degree in any discipline
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Freshers or candidates with up to 3 years of experience can apply
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B.Tech, BCA, and B.Sc Computer Science candidates are preferred
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Strong verbal and written communication skills
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Basic knowledge of Windows OS and Microsoft Office
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Understanding of desktop, server hardware, and networking basics
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Ability to interact professionally with customers
Mandatory Documents to Carry
Candidates must carry the following documents while attending the interview:
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Updated Resume (2 Copies)
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2 Passport-Size Photographs
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Original Aadhar Card
Skills Required for Technical Support Jobs at Genpact
To succeed in this role, candidates should have:
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Technical troubleshooting ability
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Strong customer handling skills
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Knowledge of IT helpdesk and service desk operations
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Basic understanding of ticketing tools
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Problem-solving and analytical skills
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Ability to manage multiple tasks
Why Join Genpact?
Joining Genpact offers several career benefits for freshers and early professionals:
1. Exposure to Advanced Technology
Genpact works on AI, automation, and digital transformation projects for global clients.
2. Career Growth Opportunities
Employees receive training, mentorship, and long-term career development support.
3. Global Work Environment
Genpact operates across 30+ countries, offering international exposure.
4. Learning & Skill Development
Candidates gain experience in IT support, technical troubleshooting, and customer operations.
5. Strong Work Culture
Genpact promotes innovation, inclusion, and professional growth.
About Genpact
Genpact is a global professional services company specializing in digital operations, data analytics, AI solutions, and IT services. The company serves Fortune Global 500 organizations and focuses on helping enterprises improve efficiency and business performance through technology-driven solutions.
With more than 125,000 employees worldwide, Genpact continues to create career opportunities for freshers and experienced professionals.
Selection Process
The hiring process typically includes:
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Resume Screening
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Technical or Customer Support Interview
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Communication Skills Assessment
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Final HR Discussion
Candidates with strong technical fundamentals and communication skills usually perform well in the selection process.
| Interview Date - 7th February 2026 | |
| Walk-in Time : 11:00 AM – 2:00 PM |
Walk-in Venue Details
Prestige Tech Park Road
Kadubeesanahalli, Bengaluru
Karnataka – 560103
Tips to Crack Genpact Walk-in Interview
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Revise basic hardware and networking concepts
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Practice common technical support interview questions
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Improve English communication and customer handling skills
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Carry all required documents
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Reach the venue early to avoid delays
Important Note
Genpact does not charge any recruitment or application fee. Candidates should apply only through official hiring channels and avoid fraudulent job offers.
Final Words
The Genpact Walk-in Drive 2026 in Bangalore is an excellent opportunity for fresh graduates and job seekers interested in IT support and customer service roles. With strong training, career growth, and global exposure, this role can help candidates build a successful career in the IT and BPM industry
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