Finding a reliable work-from-home opportunity can be challenging, especially for freshers who are looking to start their careers without relocating. If you are searching for a remote customer support job, Startek has announced a recruitment drive for the Zomato Chat & Voice Process, offering an excellent opportunity for candidates who have completed 12th Pass (PUC) or higher qualifications.
This recruitment is suitable for both freshers and candidates with up to two years of experience. Selected applicants will provide customer support through chat and voice channels, helping customers resolve order-related issues, delivery concerns, payment queries, and account-related requests.
Customer support roles have become one of the fastest-growing career options in India. They help candidates develop professional communication skills, customer handling abilities, problem-solving techniques, and practical workplace experience. Working with a reputed customer experience company like Startek can also open doors to future opportunities in operations, quality analysis, team leadership, and corporate customer service.
If you want to begin your professional journey with a stable organization while working from the comfort of your home, this recruitment drive is worth exploring.
Job Overview
| Zomato Work From Home Recruitment 2026 | |
|---|---|
| Company | Startek (Hiring for Zomato Customer Support Process) |
| Job Role | Chat & Voice Process Executive |
| Qualification | 12th Pass / Higher Secondary |
| Experience | 0 – 2 Years (Freshers & Experienced) |
| Job Location | Remote (Work From Home) |
| Employment Type | Full-Time |
| Shift | Rotational Shifts |
About the Role
As a Customer Support Executive, you will become the primary point of contact for customers using Zomato's services. Your responsibility is not only to answer customer questions but also to ensure every interaction creates a positive customer experience.
Customers may contact support regarding delayed deliveries, incorrect orders, payment issues, refunds, account verification, restaurant-related concerns, or general service inquiries. Your role is to understand their concerns, provide accurate information, and resolve problems while maintaining professionalism and empathy.
Since customer satisfaction is one of the most important goals for any service company, candidates who possess patience, listening skills, and effective communication will perform well in this position.
Key Responsibilities
The selected candidates will be responsible for a variety of customer support activities, including:
- Respond to customer queries through chat and voice channels.
- Assist customers with order tracking and delivery updates.
- Resolve complaints related to payments, refunds, cancellations, and account issues.
- Provide accurate information regarding company policies and services.
- Escalate unresolved concerns to specialized support teams whenever required.
- Maintain detailed records of customer interactions using company support systems.
- Ensure customer satisfaction by providing timely and professional assistance.
- Follow quality standards, company policies, and data security guidelines.
- Meet daily productivity, response time, and customer satisfaction targets.
- Collaborate with internal teams whenever necessary to resolve customer issues.
Eligibility Criteria
Candidates applying for this recruitment should meet the following requirements:
- Minimum educational qualification: 12th Pass (PUC).
- Freshers are eligible to apply.
- Candidates with up to two years of customer support or BPO experience are also welcome.
- Good verbal communication skills.
- Basic computer knowledge.
- Ability to type efficiently while communicating with customers.
- Comfortable working in rotational shifts.
- Customer-focused mindset.
- Willingness to learn new systems and processes.
No advanced technical knowledge is required, making this an excellent entry-level opportunity.
Skills That Can Improve Your Selection Chances
Although freshers can apply, developing the following skills can significantly improve your chances during the recruitment process:
Excellent Communication
Being able to explain information clearly and professionally helps create positive customer interactions.
Active Listening
Understanding customer concerns before responding leads to faster and more accurate issue resolution.
Problem-Solving Ability
Every customer interaction is different. Employers value candidates who can analyze situations and provide appropriate solutions.
Typing Speed
Since this role involves chat support, good typing speed helps improve productivity and response time.
Time Management
Handling multiple customer interactions while meeting performance targets requires effective time management.
Positive Attitude
A calm, patient, and customer-first approach is highly appreciated in customer service roles.
Why Choose a Customer Support Career?
Many professionals begin their careers in customer support because it provides valuable workplace experience and transferable skills.
Working in customer support helps you develop:
- Professional communication.
- Customer relationship management.
- Conflict resolution.
- Decision-making ability.
- Team collaboration.
- Business communication.
- Confidence in handling real-world situations.
These skills remain valuable throughout your career, regardless of the industry you choose in the future.
Benefits of Working with Startek
Startek is recognized globally for providing customer experience management solutions. Employees receive opportunities to work with international and domestic brands while building long-term careers.
Some benefits include:
- Work From Home flexibility.
- Suitable for freshers.
- Professional onboarding and training.
- Stable full-time employment.
- Career growth opportunities.
- Exposure to customer service technologies.
- Learning and development programs.
- Opportunity to work with well-known consumer brands.
About Startek
Startek is a global customer experience management company that provides customer support, technical assistance, sales support, and digital customer engagement services to organizations across various industries. The company operates in multiple countries and serves clients in sectors such as e-commerce, telecommunications, healthcare, financial services, travel, retail, and food delivery.
Startek focuses on delivering high-quality customer experiences while investing in employee training, technology, and continuous improvement. Its customer-centric approach has helped it become one of the leading customer support service providers worldwide.
About Zomato
Zomato is one of India's leading food delivery and restaurant discovery platforms. Founded in 2008, the company has expanded into food delivery, dining services, and quick commerce. Through continuous innovation and technology-driven solutions, Zomato connects millions of customers with restaurants while providing convenient ordering and delivery experiences.
The company continues to create employment opportunities across technology, customer support, operations, logistics, and business management.
How to Apply
| Role | Startek Chat & Voice Process |
| Experience | 0 – 2 Years |
| Qualification | 12th Pass |
| Contact No. | 9125409717 |
| arpitatripathi.1@startek.com |
Frequently Asked Questions
Can freshers apply?
Yes. Freshers are eligible to apply for this recruitment.
Is this a Work From Home position?
Yes. The role is offered as a remote Work From Home opportunity.
What qualification is required?
Candidates should have completed 12th Pass (PUC) or possess a higher qualification.
Is previous BPO experience mandatory?
No. Previous experience is not mandatory. Freshers are welcome to apply.
What communication skills are required?
Candidates should possess good verbal communication skills and basic English proficiency.
Are rotational shifts mandatory?
Yes. Candidates should be comfortable working in rotational shifts based on business requirements.
Will this role help in future career growth?
Yes. Customer support experience develops communication, customer management, and problem-solving skills that are valuable across many industries.
Disclaimer
The recruitment information shared in this article is intended solely for informational purposes. Applicants are advised to verify the latest eligibility criteria, recruitment process, and application details through the official hiring channel before applying. Recruitment will be conducted strictly according to the company's official hiring policies. We do not charge any fee for providing job updates or recruitment-related information.
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